Palmpay POS vs Opay POS

Opay and Palmpay offer POS solutions that are reliable and easy to use, This article is a deep delve into comparing these two PoS terminals and determining the terminal that optimizes for reliability, durability and profitability.

PoS?

A point-of-sale (POS) terminal is a device that is used to accept payments from customers usually for retail transactions. PoS terminals are used by small, medium and large enterprises.

Modern PoS systems are indifferent forms and are a combination of hardware and software, often including a barcode scanner, card reader, cash drawer, and receipt printer. In Nigeria, what comes to mind when you mention PoS are card readers that are used with ATM cards in performing transactions.

Opay

OPay is a mobile-based platform that provides a range of essential services including payments, transfers, loans, savings, and more, to individuals. Presently, OPay has over 18 million registered app users and 500,000 agents in Nigeria who depend on its services for various activities such as money transfers, bill payments, and others.

OPay Digital Services Limited is an entity established by the Opera Norway AS Group, which operates in developing markets spanning Asia, Africa, and Latin America, including countries such as Mexico, Nigeria, Egypt, and Pakistan.

Related: Opay vs Palmpay

The Opay PoS

Opay PoS are of three types, small card readers, traditional PoS with button input and Android PoS with touchscreen. The prices vary depending on the PoS type that you intend to buy,

Related: How does Opay Make Money

Palmpay

Palmpay is a digital-only bank that offers a range of banking services via its mobile banking application. PalmPay is a product of Transsnet Group, the joint venture between NetEase Group (NASDAQ: NTES) and Transsion Holdings Group.

PalmPay offers financial services to meet the daily needs of many users across Africa; like top-up funds electronically, making transfers, and paying for airtime and other bills. Although launching today, PalmPay’s history shows that the play was to advance financial inclusion across Africa, through access to real-time digital payment services.

Related: Palmpay vs Opay

The Palmpay PoS

Palmpay POS is a payment terminal provided by Palmpay, a Nigerian-based mobile payment company that offers a range of financial services through its mobile app. The Palmpay POS device is a handheld machine that enables merchants to accept card payments from their customers, and it supports multiple payment methods, including debit cards, credit cards, and QR code payments.

Opay PoS vs Palmpay PoS

Both OPay PoS and Palmpay PoS are relatively easy to acquire, they charge a similar 0.5% for every transaction capped at 100 Naira and offer competitive network uptime. Find out the deal-breaker below.

In comparing Opay and Palmpay PoS, we will be examining the two PoS terminals under 7 main topics of discussion which are Network, Cost of acquisition, Charges, Reliability, Customer Service, Durability and Features.

• Cost of acquisition
• Network Reliability
• POS durability
• Charges
• Customer Service
• Reconciliation
• Durability

Network

Opay PoS is reliable in network connectivity with automatic reversals in place in the event of downtime.

Both Opay and Palmpay use 3G and 4G networks to power their POS devices. However, Opay has a more extensive network coverage, which means that its POS devices are more reliable and can work in areas where Palmpay’s POS may not have network coverage

Cost of acquisition

Opay PoS costs ₦45000. The cost is outright payment for the PoS which means you as a merchant do not have minimum targets to meet while using the PoS.

Palmpay PoS costs ₦30,000 for instalment payment and ₦40,000 for outright payment. Outright payment reduces the transaction fees on your account since you don’t have to repay the rest of the capital

Charges

Both Opay and Palmpay charge fees for their POS devices and services. However, Palmpay’s charges are generally lower than Opay’s charges, particularly for transaction fees and withdrawal fees.

Palmpay charges 0.5% per transaction capped at 100 Naira. Opay also charges 0.5% per transaction capped at 100 Naira.

Customer service

Both Opay and Palmpay have customer service teams that are available to assist merchants with any issues related to their POS devices. However, Opay has a larger customer service team and more extensive customer support channels, including phone, email, and in-app chat, which makes it easier for merchants to get the help they need quickly.

It can be a little difficult to reach Palmpay customer service and you don’t get the same customer experience like you would with Opay. You will typically need to wait for longer to resolve issues compared to Opay.

Durability

Both Opay PoS and Palmpay PoS are durable. Electronic devices can be prone to damage due to different reasons, but largely the PoS terminals from both companies are durable with decent battery life.

Adoption

Opay has a more extensive network of agents and merchants than Palmpay, which means that its POS devices are more widely adopted across Nigeria.

Table comparing Opay Pos and Palmpay PoS

Criteria	PalmPay PoS	Opay PoS
Network	4.0	4.5
Cost of acquisition	₦30,000	₦45,000
Charges	0.5% capped at 100 naira	0.5% capped at 100 naira
Durability	4.2	4,5
Customer service	3.5	4.0

How to get Opay PoS

1. Create an Opay account
2. Activate your account and upgrade your account to a Merchant account
3. Request for a new PoS
4. Get your PoS and branded items for branding to let people know you now accept Opay as a means of payment.

How to get Palmpay PoS

1. Create a business account and log in
2. Request a new PoS
   Click on the Add a new PoS button and follow the instructions
3. Fund your account and pay for the terminal
4. Get your POS delivered within 48 hours

Features of PoS Terminals

Features of Opay PoS

1. Bank Transfer
2. Deposit
3. Withdrawal
4. Bills Payment
5. Check Balance
6. Log Dispute(Android)
7. ATM Transfer(Android)
8. Prints End-of-Day report(EOD)
9. Bills Payment(Android)

Features of Palmpay PoS

1. Bank Transfer
2. Deposit
3. Withdrawal
4. Bills Payment
5. Check Balance
6. Log Dispute(Android)
7. ATM Transfer(Android)
8. Prints End-of-Day report(EOD)

Conclusion: Opay PoS vs Palmpay PoS

Overall, while both Opay and Palmpay offer POS solutions that are reliable and easy to use, Opay POS is generally considered to be more customer-friendly, affordable, and widely adopted across Nigeria. However, Palmpay is also a reliable POS solution that is worth considering for merchants who prefer its user interface or have specific network coverage requirements.